Many times I'll get questions about doing service work after hours. Our monitoring and maintenance services go twenty four hours a day (24x7x365) with no interruption. Sometimes specific hardware may require extra service due to either a customer request or our systems determining that something much be done relatively quickly.
When you have Managed services your company gets preferred onsite service performance. and pricing Response is very quick and getting onsite service is also very quick.
When using ITDefenses for your business we understand how important it is to have service work on systems performed after hours, especially if the system would be down for a prolonged period of time.
This is not uncommon. Whether it's onsite or remote support we make it so the work we must perform will have little or no business interruption.
That's why we start very early in the morning verifying backup (If you are using CARBONITE) status for servers and workstations, to very late at night checking on servers and important workstations for proper updates, virus protection and general health of systems.
The only thing that the end-user must do is just make sure that the system is turned on and able to access the network/internet. We take it from there.
Our managed services include this kind of service from just $12.00 per month per PC and our labor rate is $90.00 per hour. $40 trip charges may apply. (servers extra). To find out more phone ( 5 1 3 ) - 2 7 5 - 9 7 1 2.
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