Saturday, November 2, 2019

After Hours Service Work





Many times I'll get questions about doing service work after hours.   Our monitoring and maintenance services go twenty four hours a day (24x7x365) with no interruption. Sometimes specific hardware may require extra service due to either a customer request or our systems determining that something much be done relatively quickly.  

When you have Managed services your company gets preferred onsite service performance. and pricing Response is very quick and getting onsite service is also very quick. 

When using ITDefenses for your business we understand how important it is to have service work on systems performed after hours, especially if the system would be down for a prolonged period of time.

This is not uncommon.   Whether it's onsite or remote support we make it so the work we must perform will have little or no business interruption.

That's why we start very early in the morning verifying backup (If you are using CARBONITE) status for servers and workstations, to very late at night checking on servers and important workstations for proper updates, virus protection and general health of systems.

The only thing that the end-user must do is just make sure that the system is turned on and able to access the network/internet.  We take it from there.   

Our managed services include this kind of service from just $12.00 per month per PC and our labor rate is $90.00 per hour.  $40 trip charges may apply.  (servers extra).  To find out more phone ( 5 1 3 )  -  2 7 5 - 9 7 1 2.






Friday, November 1, 2019

What would you do if your computer or computers were stolen from your office? Managed Services can help if that situation occurs. Phone 513-275-9712 for more details



Special services available

 

ITDefenses has been getting a number of calls from companies across the country that have specialized computing devices requiring service.

With so many types of computing devices it has become clear that getting someone to service those devices in a timely, safe and confident ability is even more important.  ITDefenses has provided great service on these devices.  From simple standalone computers to fully integrated counter and shopping mall devices that require special entry keys.

Complete documentation is given from pictures, video and paper.   Service calls can be entered via our contract order entry system which provides details on orders placed,  current balances and lookup of past order history.

If your company has custom built systems within the Ohio area, we may be able to provide the service you require.  Phone (513) 275-9712 to get started today.

 


Check our latest Newsletter for November 2019



November 2019 Newsletter Now Available.Click here to view the November 2019 Newsletter

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